UM students and faculty can see technology help at the new Solution Center in Carmichael Library Monday through Friday 8 a.m. to 5 p.m. Photo by Lynne Smith for The Alabamian.
On Monday, Feb. 15, the new UM Technology Services help desk opened its new location in Carmichael Hall. Dubbed the Solution Center, the desk is located on the bottom floor of Carmichael across from the recently added Starbucks kiosk.
Previously, students with technology issues would need to venture to the second floor of Morgan Hall.
According to Help Desk Technician Channing Donaldson, the center is open from 8 a.m. to 5 p.m. Monday through Friday. Technicians like Donaldson are available to answer any questions about a variety of technology topics, from FalconNet troubleshooting to hardware issues. There will be four Ellucian employees on call with three additional student workers.
Additionally, help requests can be made by calling (205)-665-6512 or emailing SolutionCenter@montevallo.edu. Emailing the center with a problem, phone number and location will begin a formal help request ticket.
In addition to tech services help, the Photo ID lab in Main Hall has also made a transition to the center. Ellucian employees are able to take all photo ID requests during normal business hours. Photo Lab Technician Amy George will be available from 9 a.m. to 3 p.m.
“..It is our sincerest desire to change the face of technology support and help the students, faculty and staff of Montevallo,” wrote Information Technology Officer Craig Gray in an email announcing the center’s soft open.